Fraudulent Email:
NCUA Account Review

Recently, there have been multiple e-mail fraud attempts, known as "Phishing”, that were initiated via e-mail sent to both the general public and to some credit union members that appeared to be from NCUA. This false e-mail asked for the recipient to click on a link to verify their credit union account registration. If the recipient proceeded to do so, the link directed them to a false website and asked for their credit union account number and PIN, along with other personal information.

NCUA does not ask credit unions members for such personal information. Anyone who receives an e-mail that purports to be from NCUA and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the e-mail.

If you responded to such an e-mail and provided any confidential account information, please notify your credit union immediately of the scheme. You should also change your account’s PIN, and take any additional action recommended by your credit union to protect your account.

If you feel that you have received a fraudulent phishing e-mail purportedly from NCUA please forward the entire e-mail message to Phishing@ncua.gov

Additionally, you can file formal complaints concerning any suspected fraudulent e-mail with the Internet Fraud Complaint Center (IFCC) at ncua@ic3.gov. The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center. 

From:    National Credit Union Administration [mailto:customers@ncua.gov]
Sent:     Sunday, November 27, 2005 12:40 PM
To:        undisclosed-recipients:
Subject: NCUA Account Review Department
 

National Credit Union Administration

 
Dear CU holder account,

This notice informs you that your Credit Union bank has joined our Federal Credit Union(FCU) network. For both, our and your security, we are asking you to activate an online account on our database. After activation you can login on our system with your Card Number and your Credit/Debit PIN number.

You must visit the FCU activation page and fill in the form to activate your online account:

http://www.ncua.gov/activate_account.html

In accordance with NCUA User Agreement, you can use your online account in 24 hours after activation. We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account.

We apologize for any inconvenience.

Sincerely, NCUA Account Review Department

Please do not reply to this e-mail. Mail sent to this address cannot be answered.

Preventative Methods

• If you receive the scam correspondence, but did not reply, still call your credit union to report it.
• If you complied with the fake information query, immediately alert your credit union and other financial institutions with which you do business.
• Contact the fraud department of the 3 major credit bureaus to report possible identity theft:
  Equifax: P.O. Box 740241, Atlanta, GA 30374-0241, (800) 525-6285 www.experian.com
  Experian: P.O. Box 2104, Allen, TX 75013, (888) EXPERIAN (397-3742) www.equifax.com
  Trans Union: 760 Sproul Road, P.O. Box 390 Springfield, PA 19064-0390, (800) 680-7289 www.tuc.com
• If you discover any accounts have been fraudulently accessed or opened, also contact the security department of each affected creditor or financial institution. Consider closing these accounts.
• File a report with the local police department or the police where the identity theft took place.
• Finally, the IRS wants help in keeping track of tax-related scams. Even if you did not fall for the scam, the agency asks that you report the event to its criminal investigation unit via its toll-free hotline at (800) 829-0433.