Fraudulent "VISHING":

It has been brought to our attention that some Members have received either a text message sent to their cell phone asking to call a phone number to "unlock" their account access or an automated (recorded) telephone call stating their card is deactivated and to press 1 to reactivate the card. These messages were not sent by First Source nor any other legitimate financial institution. We would never solicit account or card information via telephone, email or text message. This is a fraudulent "VISHING" attempt to obtain your personal information. You should NOT call the number provided and should NOT under any circumstances provide any personal information.

If you have received such a request and responded to it, please contact the Credit Union immediately so we may take appropriate steps to protect your accounts.

The following is an example of a message you may receive:

Dear [Credit Union / Bank / Financial Institution] Customer:
We regret to inform you that we had to lock your bank account access.
Call 1-800-XXX-XXXX to restore your bank accounts.

What is Vishing?

"Vishing is the criminal practice of using social engineering and Voice over IP (VoIP) to gain access to private personal and financial information from the public for the purpose of financial reward. The term is a combination of "voice" and phishing. Vishing exploits the public's trust in landline telephone services, which have traditionally terminated in physical locations which are known to the telephone company, and associated with a bill-payer. The victim is often unaware that VoIP allows for caller ID spoofing, inexpensive, complex automated systems and anonymity for the bill-payer. Vishing is typically used to steal credit card numbers or other information used in identity theft schemes from individuals.

Vishing is very hard for legal authorities to monitor or trace. To protect themselves, consumers are advised to be highly suspicious when receiving messages directing them to call and provide credit card or bank numbers. Rather than provide any information, the consumer is advised to contact their bank or credit card company directly to verify the validity of the message." - http://en.wikipedia.org/wiki/Vishing