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Member Recovery Specialist

Full-time: 40 hours per week, including some Saturdays


Counsel, educate, and offer solutions to our Members to ensure their financial success. Provide an exceptional Member experience, to reflect the culture of the credit union, and to build a strong working foundation through trust and relationship building. Maximize collection efforts and minimize loss.

Primary Responsibilities

  • Resolve consumer & business loan delinquency, negative balances, and credit card portfolios.

  • Maintain and update all collection tracking to aid in identifying trends.

  • Maintain departmental procedures to ensure all current and new processes are documented with up-to-date procedures.

  • Recommend repossessions and charge-offs.

  • Manage incoming call queue for both internal and external Members.

  • Maintain a true understanding and knowledge of our collection package to maximize its potential benefits.

  • Deliver difficult messages using strong communication skills.

  • Handle escalated situations with a calm, professional demeanor, while showing compassion.


  • High school, plus 1-2 years related experience OR related business degree

  • Strong communication and interpersonal skills

  • Attention to detail

  • Strong computer aptitude

  • Professional appearance

  • Ability to work flexible hours, including Saturdays as needed

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