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Branch Locations

Genesee Street Branch

1634 Genesee Street
Utica, NY 13502

Fax: (315) 624-7985

Member Care Center
(315) 735-8571 or 800-735-8571
Monday-Wednesday: 8am–4pm
Thursday-Friday: 8am–5pm
Saturday: 8am–12pm

Genesee Street Branch

Lobby Hours

Monday 9:00am–4:00pm
Tuesday 9:00am–4:00pm
Wednesday 9:00am–4:00pm
Thursday 9:00am–5:00pm
Friday 9:00am–5:00pm

Drive Thru Hours

Monday 9:00am–4:00pm
Tuesday 9:00am–4:00pm
Wednesday 9:00am–4:00pm
Thursday 9:00am–5:00pm
Friday 9:00am–5:00pm
Saturday 9:00am–12:00pm

2026 Closed Dates:

New Year's Day 1/1
Martin Luther King Jr. Day 1/19
Presidents' Day 2/16
Memorial Day Weekend 5/23 - 5/25
Juneteenth 6/19
Independence Day 7/4
Labor Day Weekend 9/5 - 9/7
Columbus & Indigenous People's Day 10/12
Veterans' Day 11/11
Thanksgiving 11/26 & 11/27
Christmas Eve 12/24 (Closing at 12:00 noon)
Christmas Day 12/25
New Year's Eve 12/31 (Closing at 3:00 p.m.)

ATM Locations

Find an ATM

Member Care Center

You can also call our automated phone line 24/7 at (315) 735-TALK (8225) or 800-381-TALK (8255). Our Member Care Center is available Monday-Wednesday 8:00am-4:00pm, Thursday-Friday 8:00am-5:00pm and Saturday 8:00am-12:00pm by calling (315) 735-8571 or 800-735-8571.