Senior Management

Tom Neumann
President/CEO

Amy DeMetri
Executive Vice President

Pamela Goodison-Bick
Chief Financial Officer

Martina Jory
Human Resources Director

Member Services Management Team

Christopher Dovi
Director of Member Services

Gina Zegarelli
Associate Director of Contact Center Administration

Melissa Robison
Member Care Lending Manager

Brooke LaSalle
Member Care Service Manager

Tanya Keller
Member Solutions Manager

Kelly Gerrard-Smith
South Utica Branch Manager

Melodie Greiner
Herkimer Branch Manager

Debbie Grogan
Rome Branch Manager

Carolyn Lampman
North Utica Branch Manager

Susan Pope
New Hartford Branch Manager