Useful Information

24-hour Credit or Debit Card needs including:
Lost/stolen card
Card not working
1-866-820-6317

Re-pin First Source Visa Credit Card:
1-888-886-0083

Re-pin First Source Visa Debit Card:
1-866-985-2273

24-hour Activate/Block First Source Visa Debit Card:
315-735-8571

Change of Address:
Online: Log into Online Banking, select "Settings", then click the "contact" tab. To update your mailing address only, select "contact us." then click personal request forms. 
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation 
In Person: Stop into any branch during hours of operation. Valid ID required. 

Online Banking Supported Browsers:
Full list here

To Order Checks:
Sign into online banking, select Order Checks Widget
Follow the prompts to place your order
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation

To Close an Account:
By Phone: Call our Member Care Center at  315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation. Valid ID required. 

2025 Closed dates:

New Year's Day 1/1
Martin Luther King Jr. Day 1/20
Presidents' Day 2/17
Memorial Day Weekend 5/24 - 5/26
Juneteenth 6/19
Independence Day Weekend 7/4 - 7/5
Labor Day Weekend 8/30 - 9/1
Columbus & Indigenous People's Day 10/13
Veterans' Day 11/11
Thanksgiving 11/27 & 11/28
Christmas Eve 12/24 (Closing at 12:00 noon)
Christmas Day 12/25
New Year's Eve 12/31 (Closing at 3:00 p.m.)

Routing Number:
221380790

Reminder: your account number is your full 14 digits not just your 5 or 6 digit member number

Mailing Address:
4451 Commercial Drive, New Hartford, NY 13413