Useful Information

24-hour Credit or Debit Card needs including:
Lost/stolen card
Card not working
1-866-820-6317

Re-pin Visa Platinum Credit Card:
1-888-886-0083

24-hour Activate/Block First Source One Debit Card:
315-735-TALK (8255)

Change of Address:
315-735-8571 or stop into any branch to request change of address form
Notarized signature required

Online Banking Supported Browsers:
Full list here

To Order Checks:
Sign into online banking, select Order Checks Widget
Follow the prompts to place your order
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation

To Close an Account:
Mail a letter of request or stop into any branch
Notarized signature required

2022 Closed dates:

New Year's Day 1/1
Martin Luther King Jr. Day 1/17
Presidents Day 2/21
Memorial Day Weekend 5/28 - 5/30
Juneteenth (Observed 6/20)
Independence Day 7/4
Labor Day Weekend 9/3 - 9/5
Columbus Day 10/10
Veterans Day 11/11
Thanksgiving Day 11/24
Christmas Eve 12/24
Christmas Day (Observed 12/26)
New Year's Eve 12/31

Routing Number:
221380790

Reminder: your account number is your full 14 digits not just your 5 or 6 digit member number

Mailing Address:
4451 Commercial Drive, New Hartford, NY 13413