Useful Information

24-hour Credit or Debit Card needs including:
Lost/stolen card
Card not working
1-866-820-6317
Need to cancel your card for any other reason? Please call us:
315-735-8571

Re-pin First Source Visa Credit Card:
1-888-886-0083

Re-pin First Source Visa Debit Card:
1-866-985-2273

24-hour Activate/Block First Source Visa Debit Card:
315-735-8571

Change of Address:
Online: Log into Online Banking, select "Settings", then click the "contact" tab. To update your mailing address only, select "contact us." then click personal request forms. 
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation 
In Person: Stop into any branch during hours of operation. Valid ID required. 

Online Banking Supported Browsers:
Full list here

To Order Checks:
Sign into online banking, select Order Checks Widget
Follow the prompts to place your order
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation

To Close an Account:
By Phone: Call our Member Care Center at  315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation. Valid ID required. 

Notaries:
​Notaries are available at any First Source branch during regular business hours Monday thru Saturday.

2026 Closed dates:

New Year's Day 1/1
Martin Luther King Jr. Day 1/19
Presidents' Day 2/16
Memorial Day Weekend 5/23 - 5/25
Juneteenth 6/19
Independence Day 7/4
Labor Day Weekend 9/5 - 9/7
Columbus & Indigenous People's Day 10/12
Veterans' Day 11/11
Thanksgiving 11/26 & 11/27
Christmas Eve 12/24 (Closing at 12:00 noon)
Christmas Day 12/25
New Year's Eve 12/31 (Closing at 3:00 p.m.)

Routing Number:
221380790

Reminder: your account number is your full 14 digits not just your 5 or 6 digit member number

Mailing Address:
4451 Commercial Drive, New Hartford, NY 13413