We're Here to Help (315) 735-8571

Useful Information

24-hour Credit or Debit Card needs including:
Lost/stolen card
Card not working

Re-pin Visa Platinum Credit Card:

24-hour Activate/Block First Source One Debit Card:
315-735-TALK (8255)

Change of Address:
315-735-8571 or stop into any branch to request change of address form
Notarized signature required


To Order Checks:
Sign into memberONLINE, select "Options" in the left menu
View "Account Actions"and select "Order Checks" in the middle of the screen
Follow the on-screen prompts to place your order
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation

To Close an Account:
Mail a letter of request or stop into any branch
Notarized signature required

Upcoming Holiday Closures:
Christmas Day (Observed December 26th)
New Year's Day (Observed January 2nd)

2017 Closed dates:
New Year's Day (Observed January 2nd)
Martin Luther King, Jr. Day (January 16th)
Presidents' Day (February 20th)
Memorial Day Weekend (May 27th & 29th)
Independence Day (July 4th)
Labor Day Weekend (September 2nd & 4th)
Columbus Day (October 9th)
Veterans' Day (November 11th)
Thanksgiving Day (November 23rd)
Christmas Day (December 25th)

Routing Number:

Reminder: your account number is your full 14 digits not just your 5 or 6 digit member number

Mailing Address:
4451 Commercial Drive, New Hartford, NY 13413