Useful Information

24-hour Credit or Debit Card needs including:
Lost/stolen card
Card not working
1-866-820-6317

Re-pin Visa Platinum Credit Card:
1-888-886-0083

24-hour Activate/Block First Source One Debit Card:
315-735-TALK (8255)

Change of Address:
315-735-8571 or stop into any branch to request change of address form
Notarized signature required

Online Banking Supported Browswers:
Full list here

To Order Checks:
Sign into online banking, select Order Checks Widget
Follow the prompts to place your order
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation

To Close an Account:
Mail a letter of request or stop into any branch
Notarized signature required

2021 Closed dates:

New Year's Day 1/1
Martin Luther King Jr. Day 1/18
Presidents Day 2/15
Memorial Day Weekend 5/29 - 5/31
Independence Day (Observed 7/5)
Labor Day Weekend 9/4 - 9/6
Columbus Day 10/11
Veterans Day 11/11
Thanksgiving Day 11/25
Christmas Eve 12/24 Closing at noon
Christmas Day 12/25
New Year's Eve 12/31 Closing at 3:00 pm

Routing Number:
221380790

Reminder: your account number is your full 14 digits not just your 5 or 6 digit member number

Mailing Address:
4451 Commercial Drive, New Hartford, NY 13413