We're Here to Help (315) 735-8571

Useful Information

24-hour Credit or Debit Card needs including:
Lost/stolen card
Card not working

Re-pin Visa Platinum Credit Card:

24-hour Activate/Block First Source One Debit Card:
315-735-TALK (8255)

Change of Address:
315-735-8571 or stop into any branch to request change of address form
Notarized signature required

Online Banking Supported Browswers:
Full list here

To Order Checks:
Sign into online banking, select Order Checks Widget
Follow the prompts to place your order
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation

To Close an Account:
Mail a letter of request or stop into any branch
Notarized signature required

2020 Closed dates:

New Year's Day 1/1
Martin Luther King Jr. Day 1/20
President's Day 2/17
Memorial Day Weekend 5/23 - 5/25
Independence Day 7/4
Labor Day Weekend 9/5 - 9/7
Columbus Day 10/12
Veterans Day 11/11
Thanksgiving Day 11/26
Christmas Eve (Closing at Noon) 12/24
Christmas 12/25 and 12/26
New Year's Eve (Closing at 3:00 pm) 12/31
New Year's 1/1 and 1/2

Routing Number:

Reminder: your account number is your full 14 digits not just your 5 or 6 digit member number

Mailing Address:
4451 Commercial Drive, New Hartford, NY 13413