We're Here to Help (315) 735-8571

Useful Information

24-hour Credit or Debit Card needs including:
Lost/stolen card
Card not working

Re-pin Visa Platinum Credit Card:

24-hour Activate/Block First Source One Debit Card:
315-735-TALK (8255)

Change of Address:
315-735-8571 or stop into any branch to request change of address form
Notarized signature required


To Order Checks:
Sign into memberONLINE, select "Options" in the left menu
View "Account Actions"and select "Order Checks" in the middle of the screen
Follow the on-screen prompts to place your order
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation

To Close an Account:
Mail a letter of request or stop into any branch
Notarized signature required

2018 Closed dates:
New Year's Day (January 1st)
Martin Luther King, Jr. Day (January 15th)
Presidents' Day (February 19th)
Memorial Day (May 28th)
Independence Day (July 4th)
Labor Day (September 3rd)
Columbus Day (October 8th)
Veterans' Day (Observed November 12th)
Thanksgiving Day (November 22nd)
Christmas Day (December 25th)

Routing Number:

Reminder: your account number is your full 14 digits not just your 5 or 6 digit member number

Mailing Address:
4451 Commercial Drive, New Hartford, NY 13413