We're Here to Help (315) 735-8571

Useful Information

24-hour Credit or Debit Card needs including:
Lost/stolen card
Card not working

Re-pin Visa Platinum Credit Card:

24-hour Activate/Block First Source One Debit Card:
315-735-TALK (8255)

Change of Address:
315-735-8571 or stop into any branch to request change of address form
Notarized signature required

Online Banking Supported Browswers:
Full list here

To Order Checks:
Sign into online banking, select Order Checks Widget
Follow the prompts to place your order
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation

To Close an Account:
Mail a letter of request or stop into any branch
Notarized signature required

2019 Closed dates:
New Year's Day (January 1st)
Martin Luther King, Jr. Day (January 21st)
Presidents' Day (February 18th)
Memorial Day (May 27th)
Independence Day (July 4th)
Labor Day (September 2nd)
Columbus Day (October 14th)
Veterans' Day (November 11th)
Thanksgiving Day (November 28th)
Christmas Day (December 25th)

Routing Number:

Reminder: your account number is your full 14 digits not just your 5 or 6 digit member number

Mailing Address:
4451 Commercial Drive, New Hartford, NY 13413