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Automated Telephone Banking 

We're Here for You Around the Clock

A woman uses her phone to access automated phone banking while away from home

Our 24-hour secure automated telephone banking service is always available.

Here you can:

  • Obtain balance information

  • Review account history

  • Transfer funds

  • Block or activate a card

  • Request a stop payment

  • Change your access code

  • Make credit card & loan payments

Have your account, or ATM or Debit Card number and audio access code ready. If you don't already have an access code, you will be prompted to create one.

  • Dial 315-735-TALK or 1-800-381-TALK (8255)

  • Press 1 - Main Menu/Access your account

  • Press 2 - Activate your card

  • Press 3 - Report a lost/stolen card

  • Press 0 - Member Care Representative

To access your account, you will need to:

  1. Enter your account, ATM, or Debit Card number followed by the pound sign (#)

  2. Enter your audio access code followed by the pound sign (#)

  3. Enter SS information

  4. Press the desired menu option (listed below)

Main Menu Options

  1. Checking Information & Transactions

  2. Savings Information & Transactions

  3. Loan and Mortgage Information & Transactions

  4. Debit and Credit Card Information and Actions

  5. Term Share Certificates and IRAs

  6. Funds, Transfers or Payments

  7. Additional Options

  8. Speak with a Member Care Representative

For information and advice on how we can help you Live Smarter with your First Source accounts and services, call us today at 315-735-8571